In order to be able to refund a payment to a customer's credit card, please contact our support (firstname.lastname@example.org). Please sent us the following information:
- Account Name
- Event Name
- Refund amount
We will then gladly instruct the refund.
For the refund we charge a fee of CHF 50.00 per transaction. This will be taken into account in the final invoice.
You can then cancel the participant's invoice. The status of the participant will be set to "No Answer". If you want the participant to be "Rejected", delete the participant and add him again as "Rejected".