Device settings set correctly?

In this article

• Troubleshooting Webevent Global
• Check device settings
• No output device available

Check device settings

Do you want to check your device settings? 

Check device settings

1. Click on "Settings" at the top right ⚙️
2. Select your output device from the drop-down menu under "Select webcam", "Select microphone" and "Select audio output".
   
   Please note: "Select audio output" is only available for Google Chrome!

No output device available

You don’t see the screen as described above, instead you’re asked to select your camera and microphone:

1. Click on “Start your webcame” oder “Start your microphone”
2. In the pop-up window, select the checkbox in front of "Webcam" and "Microphone" and confirm these settings with "Activate". 

Further assistance

You have checked and applied the listed hotfixes, but your audio and video transmission still does not work?

If so, we are happy to help you with further articles from our troubleshooting knowledge database. If these do not lead to a solution, please contact your event organizer.