Operating system blocks microphone/webcam

In this article

• Operating system blocks microphone/webcam
• Solution for Windows 10
• Solution for MacOS

Operating system blocks microphone/webcam

Your operating system (Windows, MacOS) blocks for example the access to your webcam and/or microphone due to privacy settings? 

Solution for Windows 10

1. Click on the “Start” button (Windows icon) at the bottom left of your desktop.
   
   
2. Select "Settings" and click on “Privacy”.
   
   
3. Scroll through the list on the left and select "App Permissions" > "Camera”.
   
   
4. Under "Device access", click "Change" and confirm access to the camera for this device. Make sure that apps are allowed to access your camera in the next section.
5. Scroll down to "App Permissions" and select "Microphone". Select the "Change" button under "Allow access to the microphone on this device" and check if it’s turned on. Make sure that apps are also allowed to access your microphone.
   
6. Quit your browser and restart it to apply the operating system settings

Solution for MacOS

Option 1:

1. Open “System preferences” 
2. Select “Security and privacy” and go to the tab “Privacy” 
   
3. Scroll through the list on the left and select "Camera
   
   
4. Activate the checkbox of your browser of choice to allow access to the camera.
5. Scroll down on the left side and select "Microphone”
   
   
6. Activate the checkbox of your browser of choice to allow access to the microphone.
7. You will be asked to close your browser. Select "Quit now".
   
8. Restart your browser

Option 2:

1. Open “System preferences” 
2. Select the menu item "Sound" and click on the "Input" tab. 
3. Make sure that the microphone of your choice is selected. 
   
4. Click on the "Output" tab. Make sure that the device of your choice is selected here as well.
   

You can't see your desired device? Then it is either not connected properly or your computer is not accessing it.

Further assistance

You have checked and applied the listed hotfixes, but your audio and video transmission still does not work?

If so, we are happy to help you with further articles from our troubleshooting knowledge database. If these do not lead to a solution, please contact your event organizer.