In order for you to be able to refund a payment to a customer's credit card, please contact our support ( For this, we need the following information: 

  1. Account Name
  2. Event Name
  3. Participant
  4. Refund amount

We will then gladly instruct the refund. 

For the refund we charge a fee of CHF 50.00 per refund. We will take this into account in the final invoice. 

You can then cancel the participant's invoice. The status of the participant will then be set to "No Answer". If you want the participant to be "Rejected", you can delete the participant and add him again as "Rejected".